Adani Digital Labs Launches Next-Gen Digital Experience for Travellers at Adani Airports
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Ahmedabad, August 13 (TheTrendingPeople) — Adani Digital Labs (ADL), the technology division of Adani Airport Holdings Limited (AAHL), has announced a suite of transformative initiatives designed to redefine the travel and airport experience for millions of passengers across its managed airports in India.
The strategic rollout is aimed at enhancing passenger convenience, comfort, and engagement, positioning Adani Airports at the forefront of digital innovation in the aviation industry.
Srushti Adani, Director of Adani Digital Labs, said the initiatives represent the first phase of a broader strategy to create an exclusive, digital-first journey for travellers. “In every project we undertake, our goal is to reduce travel-related stress for passengers. From real-time updates to personalised services, we want to make every airport visit more enjoyable and seamless,” she noted.
Digital-First Solutions for a Stress-Free Journey
ADL’s flagship Adani OneApp will consolidate all airport services into a single platform, allowing passengers to plan, navigate, and enjoy their journey with ease. Key features include:
- Real-Time Information: Passengers will receive instant updates on flights, gate changes, and services.
- Personalised Recommendations: The app will tailor suggestions for dining, shopping, and services based on passenger preferences.
- Queue Reduction Tools: Integrated booking options for lounges, parking, and other services to cut down waiting times.
The initiative addresses common travel challenges such as tight schedules, lack of amenity awareness, and long queues, shifting the airport experience from purely transactional to truly experiential.
Adani Rewards: A First in Indian Airports
A major highlight is the launch of Adani Rewards, India’s first loyalty programme exclusively for airport travellers. It covers food and beverages, retail, duty-free shopping, car parking, and meet & greet services, allowing passengers to earn and redeem points seamlessly across services.
The programme aims to deliver exceptional value while making airport visits more rewarding and memorable.
Seamless Lounge Access and Retail Shopping
Travellers at Adani Airports can now pre-book lounge access, check card eligibility, and enjoy hassle-free entry without waiting in queues.
The platform also enables browsing and purchasing from an extensive catalogue of retail, F&B, and duty-free outlets, with options such as:
- Delivery at Gate for last-minute purchases
- Multi-cart Orders across different outlets
- Group Duty-Free Orders for coordinated shopping
- Park & Fly for streamlined parking services
Driving Growth from Ahmedabad
Marking its commitment to technological excellence, ADL has opened a 150-seater innovation hub in Ahmedabad to develop customer-centric digital solutions for airports nationwide.
With these initiatives, Adani Digital Labs is setting a new standard for airport digitisation in India, aiming to make every passenger’s journey personalised, efficient, and enjoyable.
Final Thoughts — TheTrendingPeople.com:
Adani Digital Labs’ innovations could redefine how passengers experience airports in India. By integrating services, rewards, and convenience into a single digital ecosystem, the company is signalling a future where air travel is not only faster but also more personalised and enjoyable.