Rekha Gupta's Governance Push: Mini Secretariats Across Delhi and Crackdown on Corruption
New Delhi, May 27: In a decisive move to overhaul Delhi’s administrative system, Chief Minister Rekha Gupta on Monday directed officials to create mini secretariats in all 11 districts and adopt a strict zero-tolerance policy on corruption. The new mini secretariats will house various public services under one roof, reducing delays and bureaucratic hassles for citizens.
In her first major administrative meeting with District Magistrates (DMs) and District Development Committee (DDC) chairpersons since taking office, Gupta outlined a vision for a more accessible, efficient, and transparent local governance model. She called the district offices the “face of the government” and emphasized the need for public-facing reforms.
Mini Secretariats to Integrate Government Services
The CM instructed all DMs to identify suitable land parcels in their respective districts and submit proposals for the establishment of mini secretariats. Once operational, these secretariats will provide access to services such as:
- Birth and death registrations
- Marriage certificates
- Caste and income certificates
- Licenses and public scheme benefits
- Sub-registrar services
- Grievance redressal counters
“This is a crucial step towards decentralising governance and ensuring that no citizen has to run from one office to another. Everything will be under one roof,” Gupta said during the meeting.
Public Grievance Boxes and Digital Feedback Channels
To ensure public participation and timely complaint redressal, Gupta announced the installation of ‘Complaint and Suggestion’ boxes at all DM, SDM, and Sub-Registrar offices. These will be monitored directly by the Chief Minister’s Office (CMO).
In addition, the government is upgrading the Public Grievance Monitoring System (PGMS) to include modern, digital tools. Soon, Delhi residents may be able to register complaints via:
- A mobile app
- Toll-free helpline
- Dedicated web portals
“This government believes in listening. These channels will ensure every citizen’s voice is heard,” a senior official from the CMO told The Trending People.
Strict Accountability: Disciplinary Action for Absentee Officers
Gupta also issued a stern warning to government officers about absenteeism and negligence in administrative duties. She declared that:
“Officers who miss DDC meetings without valid reasons will face disciplinary action. We cannot allow indifference or delays in public service.”
She further instructed that officer attendance at district-level meetings would now be mandatory, and any delays in implementation of public schemes or infrastructure projects would be closely monitored.
100-Day Performance Report to Be Released Soon
To maintain transparency and build public trust, the Delhi government will release its 100-day performance report on May 31. This report will highlight major achievements, pending projects, and upcoming initiatives under the Gupta administration.
According to sources, the report will include data on:
- Progress on mini secretariat planning
- Grievance redressal metrics
- Budget utilization and disbursement
- School infrastructure improvements
- Women safety and sanitation projects
“Serving People Is Our Foremost Duty”
Reiterating her government’s people-first approach, Gupta said:
“Serving people is our foremost duty. The entire administrative machinery must be responsive, sensitive, and accountable. There will be no room for corruption or complacency.”
This new approach marks a sharp departure from the previous administration, which she criticized for ignoring public grievances and allowing administrative delays to persist unchecked.
Public Reactions: Citizens Hopeful, Bureaucracy Alert
Initial public reaction to these announcements has been largely positive. Local RWAs (Resident Welfare Associations) and social activists have welcomed the move, calling it a “long-overdue step” toward accountable governance.
However, officials across departments are now under pressure to perform, with insiders revealing that several DMs have already begun scouting land for the mini secretariats.